Shipping and return of goods

Packaging your shipment

Packages are usually shipped within 1 day after payment is received and are delivered via Zásilkovna, DPD, GLS, EMS, We|Do, PPL or Czech Post with tracking. Depending on what you choose for your shipment, we will provide you with a link to track your shipment online via email.

Cash on delivery is available for the Czech Republic and Slovakia without any additional shipping costs.

Shipping charges include handling and packaging as well as postage costs. Handling and shipping charges vary depending on the total weight of the shipment. We recommend that you combine items in one order. We cannot ship two different orders for the price of one shipment, shipping charges apply to each order placed separately. Your package will be shipped at your own risk, but special care is taken to protect fragile items.

The boxes are adequately sized and your items are well protected.

Incoterms conditions for transport

Abbreviations:

A/W
AWB
B/L
B/R
BAF
C&F
CBM
CC
CSC
C/(CNEE)
WHAT
CAF
CFS
CHB
CIF
CHIP
COMM
CPT
CTNR
D/A
TO
D/P
DDC
DDP

Doc#

Ex
F/F
FAF
FAK
FAS
FCA
FCL
FEU 40'
FOB
GRI
H/C
HBL
I/S
IA
L/C
LCL
M/T
MB/L
N/F
O/F
OBL
OCP
OP
ORC
PP
PC
UNDER
POLE
PSS
S/(Shpr)
S/C
S/O
S/R
SC
SSL
TOC
TRC
T/S
T/T
TEU 20'
THC
TTL
TVC/TVR
W/M
W/T
YAS

All Water
Air Waybill
Bill of Lading
Buying Rate
Bunker Adjustment Factor
Cost and Freight
Cubic Meter
Collect
Container Service Charge
Consignee
Certificate of Origin
Currency Adjustment Factor
Container Freight Station
Customs House Broker
Cost, Insurance and Freight
Carriage and Insurance Paid
Commodities
Carriage Paid To
Container
Document Against Acceptance
Delivery Order
Document Against Payment
Destination Delivery Charge
Delivered Duty Paid
Document Number
Work/ExFactory
Freight Forwarder
Fuel Adjustment Factor
Freight All Kind
Free Alongside Ship
Free Carrier
Full Container Load
Forty-Foot Equiv. Unit 40'
Free On Board
General Rate Increase
Handling Charge
House B/L
Inside Sales
Independent Action
Letter of Credit
Less Than Container Load
Measurement Ton
Master Bill Of Loading
Notifications
Ocean Freight
Ocean (or original) B/L
Overland Continental Point
Operation
Origen Receive Charges
Prepaid
Port Congestion Surcharge
Port Of Destination
Port Of Loading
Peak Season Surcharges
Shipper
Sales Contract
Shipping Order
Selling Rate
Service Contract
Steam Ship Line
Terminal Operations Option
Terminal Receiving Charge
Trans-Ship
Transit Time
Twenty-Foot Equiv. Unit 20'
Terminal Handling Charges
Total
Time Volume Contract/ Rate
Weight or Measurement ton
Weight Ton
Yard Surcharges

Incoterms.jpg